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TERMS & CONDITIONS

Understanding Terms & Conditions

Effective Date: September 16, 2025

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Welcome to Nu Hormone. By using our website, Telehealth platform, and medical services (including hormone replacement therapy and GLP-1 weight loss medications), you agree to the following Terms and Conditions. Please read them carefully.

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1. Medical Disclaimer

  • Our website and services are intended for informational and medical care purposes only.

  • All treatments are based on individual consultation with a licensed provider.

  • We do not guarantee specific results from HRT or GLP-1 medications, as individual outcomes vary.

  • Do not use our services in place of emergency care. If you are experiencing a medical emergency, call 911.

2. Eligibility for Services

  • You must be 18 years or older to receive care.

  • You must provide accurate, current, and complete health information.

  • Services are only available to patients located in states where our providers are licensed.

3. Prescriptions and Medications

  • Medications, including HRT and GLP-1s, will only be prescribed after a provider evaluation.

  • We reserve the right to decline or adjust treatment plans based on medical necessity and provider judgment.

  • You agree to use medications only as prescribed and not to share them with others.

4. Telehealth Services

  • By using our Telehealth platform, you consent to remote consultations.

  • You acknowledge the risks and limitations of virtual care.

  • You must have a reliable internet connection and provide a safe, private environment for consultations.

5. Payment and Refunds

  • You agree to pay all fees for services and medications at the time of purchase unless otherwise stated.

  • Refunds are not available once medications are dispensed.

6. Privacy and Confidentiality

  • We follow HIPAA and applicable laws to protect your health information.

  • Please review our Privacy Policy and Notice of Privacy Practices for details.

7. Risks and Patient Responsibility

  • You understand that all medical treatments carry risks, including side effects or complications.

  • You agree to follow your provider’s instructions and notify us promptly of any concerns.

  • You are responsible for informing us of any changes in your health, medications, or allergies.

8. Limitation of Liability

  • We are not liable for any damages resulting from misuse of medications, failure to follow medical advice, or circumstances beyond our control.

  • To the fullest extent permitted by law, our liability is limited to the amount you paid for services.

9. Changes to Terms

  • We may update these Terms and Conditions at any time. The latest version will always be posted with the latest effective date.

10. Contact Us

  • If you have questions about these Terms and Conditions, please contact us.

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